There may be a situation where you need to reset the Sky Q Box to fix the issues associated with it. As long as you have the remote control, resetting the Sky Q Box is simple. When the remote control is lost or damaged, you can use the physical reset button or the remote app on your smartphone. Regardless of the method, resetting will remove everything from the device and restore it to its original state. In this guide, we will explain the simple ways to reset the Sky Q Box without utilizing the remote control.
How to Hard Reset Sky Q Box Without Remote
If the Sky Q box is not responding to any commands, you can perform a factory reset using the following methods.
Use the Physical Button to Reset Sky Q Box
[1] Switch on your Sky Q box and wait until you see the green flashlight.
[2] Using sharp objects like needles, toothpicks, or pins, press the Reset button located at the back of your box.
[3] Hold the Reset button for 20-30 seconds. Release it when you see the Red and Green light flashes.
[4] Press the Standby button on the front of the box to restart.
After it gets restarted, you must pair your Sky Q remote again to control your Sky Q box.
Use the Sky Q Remote App to Reset Sky Q Box
Since there is no official Sky Q remote app for the Sky Q box, you can use a third-party app to control your device. In this method, you will reset the Sky Q box by visiting its settings. So, you must turn on the device and proceed with these steps.
[1] Open the Google Play Store on your Android, search for Remote control for Sky Q, and install the app.
[2] Once installed, launch the Remote control for Sky Q app.
[3] Select the remote model and follow the on-screen instructions to test the remote functions.
[4] Once the remote interface is displayed, press the Home button.
[5] Highlight Settings, press 001, and click the Select button.
[6] Click Settings and select Reset.
[7] You will find three options to reset the Sky Q box.
- Reset Settings: This will reset all your settings to the factory defaults. The recordings and network setup will remain the same.
- Reset Hard Drive: This will delete all your existing files, including the pictures and videos. However, the device’s configured settings, network, and remote setup will remain the same.
- Factory Reset: It will completely erase all the data and restore the device to its defaults.
[8] Choose the Reset option located next to Factory reset.
You have successfully reset the Sky Q without a remote. Now, test whether the picture, sound, and Sky Q device’s performance are up to the mark.
Power Cycle the Sky Q Box
If you have minor issues like slow responsiveness on the Sky Q box, there is no need to factory reset it. Instead, you can power cycle the Sky Q box to resolve the performance issues and make it run smoothly.
[1] Eject the cord of the Sky Box from the power socket.
[2] Turn off the device which has already been connected to the Sky Q box. Also, turn off the WiFi router.
[3] Leave all these devices off for up to 5 minutes.
[4] Plug the cord back into the socket and turn on the Sky Q box-connected device.
[5] Your Sky Q box will restart automatically, and you will see a green light on the box.
When the welcome message appears on the screen, it is ready to use.
Tip: If the issue persists, update Sky Q firmware by going to Settings → Setup → Software download.
When Should I Reset Sky Q Box to Factory Settings
If you are experiencing any of these problems, it is better to reset Sky Q Box to its factory defaults.
| SCENARIO | REASONS |
|---|---|
| 1 | Sky Q box is stuck in Standby mode and won’t turn on |
| 2 | The performance of the Sky Q slows down and keeps lagging |
| 3 | To clear the stored data or to fix the unknown errors and glitches |
| 4 | If you forgot a password or want to reset the parental control |
| 5 | When you can’t see any picture or no sound on the Sky Q box |
| 6 | Sky Q box is not letting you access the recordings |
| 7 | Sky Q box is not connecting to the internet connection |
FAQ
Go to Home on the Sky Q box. Highlight Settings → Press 001 → Click Settings → Reset → Choose the first Reset option, which is Reset Settings.
It happens due to a technical error. You can reset the Sky Q box to fix the problem.
